I’m going to come right out and say it: You probably haven’t heard much from us in 2018. We haven’t released any new apps, there’s been more time between updates to Trim Enabler and Disk Sensei, and support response times have been slipping. What happened?
Challenges in 2018
During 2018, I have been working full time as an iOS developer at a startup. I saw it as an opportunity to grow as a Swift developer and develop a deeper understanding of large project architectures and Apple technology. As the only developer at Cindori, I found that my skills were beginning to plateau after working alone for several years. Another factor was that Apple was neglecting the Mac pretty badly in late 2017, and the future of the platform was very uncertain as an indie developer.
I thought that I could maintain steady progress by working on Cindori on the side, during weekends and evenings. While I was able to do that, it put a lot of strain on me and didn’t yield enough momentum to realize the vision I have for Cindori.
”I thought that I could maintain steady progress by working on Cindori on the side, during weekends and evenings. While I was able to do that, it put a lot of strain on me and didn’t yield enough momentum to realize the vision I have for Cindori“
One of the parts I feel most bad about is Customer Support. An increasing amount of customers coupled with less available time resulted in terrible response times and in some cases, no reply at all. This problem was aggravated by the fact that our customer support software was not working properly. We’ve been using Kayako for support requests and documentation, and around mid-2018 Kayako started blocking requests that came from an “Automated Email”.
In our case, those emails were sent from Paddle, our merchant platform through which we sell our apps. This meant that if a customer contacted Paddle to get help, and Paddle forwarded the request to us, it would be caught by this “Spam Filter” and not show up in our support system. There was not enough functionality for dealing with this, and as a result, we have now transitioned to using Zendesk for customer support. Zendesk will allow us to deal with support requests faster, and most importantly it handles forwarded requests from Paddle perfectly.
Do you have an outstanding support request from 2018? Please resubmit it to firstname.lastname@example.org and we’ll get in touch within 24h.
A lot has happened since then. Apple has reaffirmed their commitment to the Mac platform by releasing new hardware and announcing a new Mac Pro. We’ve seen eGPU support improve radically, opening up for new exciting possibilities for the Mac. Furthermore, we’re seeing more interest than ever from users wanting to improve and enhance their Mac experience.
”We’re seeing more interest than ever from users wanting to improve and enhance their Mac experience“
That is why, as of Jan 1st, I am now devoting 100% of my time to Cindori again. Thanks to my stint in the startup world, I’ve learned tons about Swift, Xcode, Apple frameworks, project architecture and much more. All of which I’m ready to pour into some really exciting projects with a larger scale than ever before!
So, what’s cooking?
We’ve been working hard on a new version VR Desktop built with our own Metal rendering engine. We are starting to get close to having enough functionality to put out a Beta. Despite our best efforts, VR on the Mac is still moving very slowly and certain features like Motion Smoothing would be ideal to have in place before we launch the app publicly. That is completely up to Valve to add support for. Meanwhile, we will continue to improve on VR Desktop and getting the app ready for release as VR on macOS continues to mature.
Trim Enabler continues to be one of our most popular apps, and we intend to continue updating it to support all future macOS releases. We’re also improving on the underlying technology behind Trim Enabler, and plan to offer improvements across the board in 2019 with much more frequent updates.
Disk Sensei is our most powerful macOS performance utility. I’m happy to announce we are working on a major new version of the app that is going to take macOS performance optimization to the next level. More information about this will be coming in Q2.
Command Center was one of our most innovative apps, combining many different utility features in a beautiful panel. Unfortunately, it never became a big success, as new macOS features like Notification Center and the Touch Bar ultimately offered much of the same functionality. We have decided to sunset Command Center and focus our efforts on other projects.
New Apps 🚀
We are also working on new exciting apps designed to enhance the macOS experience. We can’t wait to show them to you!
I am extremely grateful to have such great support from Mac users around the world. It is thanks to all of you that I can wake up each day and work on projects that have a positive impact on the best computing platform in the world. I hope you’ll follow us on this new journey to take the Mac experience to the next level, in 2019 and beyond.
If you’re interested in following our progress, stay tuned by signing up for our Newsletter.